Notifications

Configure notification actions including Notify, Ask, and Open Ticket options. This task explains how to create and customize notification messages and ticket actions.

Notifications

In Notifications, select one of these:

  1. Notify
    1. To send a notification with customizable subject and message content, select Notify.
    2. Click Add.

      The Notify window appears.

    3. Enter these:
      1. Subject - Text combined and dynamic values from previous steps or automation parameters.

      2. Message - Text combined and dynamic values from previous steps or automation parameters.

      3. (Optional) Send event details - Include selected event data from the outputs of the current or previous steps, or from the automation parameters.

      4. Notification profile - Select the notification profile of the step.

    4. Click Create.
  2. Ask
    1. To send a customizable message that prompts a user response, select Ask.
    2. Click Add.

      The Ask window appears.

    3. Enter these:
      1. Subject - Text combined and dynamic values from previous steps or automation parameters.

      2. Message - Text combined and dynamic values from previous steps or automation parameters.

      3. (Optional) Send event details - Include selected event data from the outputs of the current or previous steps, or from the automation parameters.

      4. Options and Defaults - Define user response options and a default fallback in case of timeout.

      5. Notification profile - Select the notification profile of the step.

    4. Click Create.
  3. Open Ticket
    1. To create a ticket, select Open Ticket.
    2. Click Add.

      The Open Ticket window appears.

    3. Enter these:
      1. Subject - Configure the ticket subject, with the option to add fields from the outputs of the current or previous steps and from the automation parameters.

      2. Description - Configure the ticket description, with the option to add fields from the outputs of the current or previous steps and from the automation parameters.

      3. (Optional) Send event details - Choose whether to send event details, and select specific details from the outputs of the current or previous steps, or from the automation parameters.

    4. Click Create.