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Automations
Customization in Playblocks
Playblocks provides flexible customization options to tailor automations according to your organization's needs.
Managing Trigger
Ticketing

Important Information
Introduction to Playblocks
Getting Started
Video Tutorials
Overview
Automations
- Automation Parameters and Flowchart
- Predefined Automations
- Configuring the Automation Parameters
- Running the Automation
- Enabling the Automation
- Approving, Rejecting or Reverting an Automation Execution
- Customization in Playblocks
  Playblocks provides flexible customization options to tailor automations according to your organization's needs.
  - Creating Automation from Blank
    Creating an automation from blank allows you to build fully customized flows from scratch and tailor every step to your specific use case.
  - Managing Trigger
    - Notification
    - Enrichments
      Use enrichment steps to query the Reputation Service for IP addresses, URLs, or file hashes from previous step outputs. The enrichments provide threat intelligence data about the selected value.
    - Conditions
    - Actions
      Action steps perform operational tasks such as running automations, managing indicators, and sending external API requests.
    - Ticketing
    - Alert Steps
      Alert steps let an automation drive an incident through its full on-call lifecycle in Datadog and PagerDuty and other alerting platforms behind the same vendor-neutral steps.
  - Exporting/Importing Automation
  - Cloning Existing Automation
  - Creating Automation by AI
  - Automation Capabilities
  - Replace Trigger
  - Adding a Step to the Middle of an Automation
- Webhooks
- Authentications
Executions
Pending Actions
Lists
Connectors
Notifications
Appendix

Ticketing

Ticketing enables Playblocks to open, get, and close tickets in supported ticketing systems, such as Jira, ServiceNow, and Freshdesk.

27 October 2026