Get Ticket

Retrieves a ticket from the selected ticketing system by using the ticket number.

Procedure
  1. In the Ticketing tab, select Get Ticket.

  2. Click Add.

    The Get Ticket window appears.

  3. In the General tab, specify these:
    1. Ticket number - Enter the number of the ticket to retrieve or close. You can also select a value from the output of a previous step or from the automation parameters.
    2. Ticketing Provider - From the Provider list, select one of these:
    • ServiceNow
    • Jira
    • Freshdesk
  4. Click Create.