Close Ticket

Closes a ticket in the selected ticketing system with the specified close state and description.

Procedure
  1. In the Ticketing tab, select Close Ticket.

  2. Click Add.

    The Close Ticket window appears.

  3. In the General tab, specify these:
    1. Ticket number - Enter the number of the ticket to retrieve or close. You can also select a value from the output of a previous step or from the automation parameters.
    2. Close description - Enter the resolution or reason for closing the ticket. Text combined and dynamic values from previous steps or automation parameters.
    3. Close state - Select the state to set for the ticket when you close it.
    4. Update fields - Specify the ticket fields to update when you close the ticket.
    5. Ticketing Provider - From the Provider list, select one of these:
      • ServiceNow
      • Jira
      • Freshdesk
  4. Click Create.