Open Ticket

Creates a ticket in the selected ticketing system with the specified subject, description, and event details.

Procedure
  1. In the Ticketing tab, select Open Ticket.

  2. Click Add.

    The Open Ticket window appears.

  3. In the General tab, specify these:
    1. Subject - Enter the subject of the ticket. You can use text, dynamic values from previous steps, or automation parameters.
    2. Description - Enter a description of the ticket. You can use text, dynamic values from previous steps, or automation parameters.
    3. Optional. Send event details - Select the checkbox to include selected data from the outputs of the current or previous steps, or from the automation parameters.
    4. Ticketing Provider - Specify the ticketing system in which to create the ticket:
      1. Provider: Select the ticketing provider.
      2. Type: Select the ticket type configured for the selected ticketing provider.
  4. Click Create.