Open ticket and notify
The automation opens a ticket (optional) and notifies on a given event.
Supported Product
None
Parameters
| Notification profile | Select a notification profile to send the notification. For more information, see Notifications. |
| Open ticket | Select the checkbox if you want to open a ticket when the automation is triggered. |
| ServiceNow category | Select the category for the ticket in ServiceNow. |
| ServiceNow urgency | Select the urgency for the ticket in ServiceNow. |
| ServiceNow impact | Select the impact for the ticket in ServiceNow. |
Trigger
When the automation is called.
To view the example of this log, click Run.
Flow
