Importing Template Email Details from an EML

Instead of manually completing the Email Details section of a custom phishing simulation template, administrators can import an existing email into the system.

This option is useful when importing custom phishing simulation templates from a previously used SAT solution or when creating a template based on a real malicious email.

Limitations:

  • Only .EML files are accepted.

  • The file size must not exceed 5 MB.

  • Attachments are not supported and will not be imported.

  • Embedded/inline images are not imported. After the import completes, administrators can manually add the images. See Creating a Custom Phishing Simulation Template.

  • Third-party SAT placeholders – When importing an EML file exported from a supported third-party SAT solution, the system automatically detects and replaces placeholders.

    Note:

    • Supported third-party solutions: KnowBe4, Proofpoint, and Mimecast.

    • Some placeholders may not convert correctly. Always review manually and validate the entire template after the import completes.

  • The system does not automatically replace links, phone numbers, bank account numbers, or similar content.

To import an email:

  1. Go to Security Training > Custom Templates.
  2. Click Create New Template. The Select Phishing Simulation Templates pop-up appears.

  3. Click Import .eml next to Autofill From File.
  4. Upload the required file.