Customizing the Sender of Security Awareness Training Notifications

Avanan allows you to customize the sender details for security awareness training notifications.

End users receive notifications when they are assigned training modules or when they fail simulated phishing tests. By customizing the sender, organizations can centralize responses to a designated mailbox, which helps security and training managers streamline communication.

Note:

This customization applies only to security awareness training notifications. For simulated phishing emails, the system automatically generates the sender through GenAI to realistically resemble real-world phishing attempts.

To configure the sender of security awareness training notifications:

  1. Access the Avanan Administrator Portal.
  2. Go to Security Training > Policy.
  3. Click Global Settings.
  4. In the Configure Global Settings pop-up, scroll down and configure the Custom Notification Sender section.

    • Friendly-From name

      • If no friendly-from name is required, select None.

        Note:

        Some email clients duplicate the sending address to the Friendly-from name.

      • To use a customized name, select Custom and enter the sender name.

    • From address

      • To use the default email address, select Default. The default email address is no-reply@checkpoint.com.

      • To use a custom email address, select Custom and enter the email address.

      Note:

      • If you use the default sender or any email address under your domain, you must add the Avanan statement to the custom domain's DNS to prevent SPF and DMARC failures: include:spfa.cpmails.com

      • The custom domain must be one of the protected domains in your Check Point Portal tenant.

    • Reply-to address

      • To use From address as the Reply-to address, select Same as From address.

      • To use a custom email address, select Custom and enter the email address.

  5. Click Save.