Freshdesk Ticketing

The Freshdesk Ticketing connector enables Playblocks to create, retrieve, and close tickets in Freshdesk.

The Freshdesk Ticketing connector enables Playblocks to create, retrieve, and close tickets in Freshdesk.

Important:

Before you begin, make sure you have access to your Freshdesk instance and a valid Freshdesk API key. See Appendix J - Obtaining a Freshdesk API Key

Configuring the Freshdesk Ticketing Connector

  1. Access Playblocks and navigate to Connectors.
  2. Under Ticketing, select Freshdesk ticketing.
  3. Enable the connector.
  4. Enter the Name, URL, and API Key.
  5. Click Fetch to retrieve the available Freshdesk ticket types.
  6. Configure one or more predefined ticket types.
  7. Click Save.

Connector Configuration Fields

Field

Description

Name

A unique name for the Freshdesk instance.

URL

The URL of your Freshdesk instance (for example, https://company.freshdesk.com).

API Key

A valid Freshdesk API key with permissions to create and manage tickets. See Appendix J - Obtaining a Freshdesk API Key

Predefined Ticket Types

Predefined ticket types are used when opening tickets from Playblocks automations.

Field

Description

Type Name

The name displayed in Playblocks when selecting a ticket type.

Email

The requester email address used when creating tickets.

Priority

The priority assigned to the ticket.

Ticket Type

The Freshdesk ticket type.

Required Fields

Additional required ticket fields in JSON format.