Appendix J - Obtaining a Freshdesk API Key

The Freshdesk Ticketing connector uses a Freshdesk API key to authenticate requests.

The Freshdesk Ticketing connector uses a Freshdesk API key to authenticate requests.

Prerequisites

Before configuring the connector, ensure that the Freshdesk account used by Playblocks has sufficient permissions to:

  • Create tickets

  • View tickets

  • Update tickets

  • Close tickets

The connector inherits the permissions assigned to the Freshdesk agent associated with the API key.

Obtaining an API Key

  1. Log in to your Freshdesk account.
  2. Click your profile picture in the upper-right corner.
  3. Select Profile Settings.
  4. In the right pane, click View API Key.
  5. Complete the verification process if prompted.
  6. Copy the displayed API key.

Use this API key when configuring the Freshdesk Ticketing connector.

Freshdesk URL

The Freshdesk URL is the URL used to access your Freshdesk instance.

Example:

https://company.freshdesk.com

Enter this value in the URL field of the connector configuration.