Graymail Workflows

Graymails are legitimate but often unwanted emails, such as newsletters and promotional emails, which many users find unnecessary, making it harder to find important messages.

The Graymail workflow moves these unwanted emails to a dedicated folder in the user's mailbox, ensuring a well-maintained inbox and enhancing productivity.

Note:

This workflow is supported for Office 365 Mail and Google Gmail.

To configure the graymail workflow and customize the dedicated folder name:

  1. Access the Avanan Administrator Portal and click Policy.
  2. Open an existing Threat Detection policy for Office 365 Mail or create a new one.

    See Threat Detection Policy for Incoming Emails.

    The Edit Policy Rule page appears.

  3. Go to the Spam section.

  4. From the Graymail workflow list, select the workflow.

    • Do nothing

    • Same as Spam workflow

      For more information, see Spam Protection.

    • Email is allowed. Deliver to Promotions folder.

      • In the Folder Name field, enter the folder name. The default folder name is Promotions.

        The system creates a dedicated folder in the user's mailbox.

        Notes:
  5. Click Save.