Graymail Dedicated Folder

When the Email is allowed. Deliver to Promotions folder workflow is selected, the system creates a folder with the specified name in each user's inbox assigned to the policy.

If a user deletes the folder, the system recreates it within 24-48 hours. During this period, graymail emails are delivered to the user's inbox.

For new users added to the group associated with the policy, the system creates the folder within 24-48 hours. During this period, graymail emails are delivered to their mailbox.

Notes:

  • This option is available only for the Protect (Inline) policy mode.

  • After the initial configuration, you cannot change the folder name. To modify it, contact Avanan Support.