Requesting Passwords from End Users - End-User Experience

Require end-user to enter a password workflow

For password protected attachments, if Require end-user to enter a password workflow is defined in the policy, the attachment is removed temporarily and a warning banner is added to the email with a link to enter the password.

To restore the password protected attachments with Require end-user to enter a password workflow:

1. Click the link in the warning banner of the email.

   

2. Enter the password for the attachment and click Submit.

   

   After you submit, the Anti-Malware engine scans the attachment for malicious content.

   

   If the Anti-Malware engine finds the attachment as clean, the original email with password-protected attachment gets delivered to the original recipients of the email.

   If the email was already released, this message appears: