Notifying End Users about Rejected Restore Requests

To notify end users when their quarantine restore requests are rejected:

Go to Security Settings > User Interaction > Quarantine.
In the End User Notifications section, configure the required notifications.
For Office 365 users, to stop sending alerts for individual quarantined emails, select Office 365 Users - Stop alerts on individual quarantined emails (recommended) checkbox.
For Google users, to stop sending alerts for individual quarantined emails, select Google Users - Stop alerts on individual quarantined emails (recommended) checkbox.
To configure the sender email address for notifications, do these:
- Friendly-From name
  - If no friendly-from name is required, select None.
  - To use a customized name, select Custom and enter the sender name.
- From address
  - To use the default email address, select Default. The default email address is no-reply@avanan-mail.net.
  - To use a custom email address, see Customizing the From address for Email Notifications.
- Reply-to address
  - To use From address as the Reply-to address, select Same as From address.
  - To use a custom email address, select Custom and enter the email address.
Click Save and Apply.
Go to Security Settings > SaaS Applications
To configure the notification for Office 365 Mail, click Configure for Office 365 Mail.
To configure the notification for Gmail, click Configure for Gmail.
Scroll-down to Advanced and edit these templates.
- Decline message subject
- Decline message body

Note:

This will also enable end user notifications for approved and rejected phishing reports. See Automatic Ingestion of End User Reports.