Restore Requests for Emails Sent to Groups - End-User Experience

This procedure is applicable when these conditions are met:

  • Threat detection policy the email is matched on is in Prevent (Inline) protection mode.

  • Email is sent to groups containing multiple users (not individual recipients or distribution lists).

  • Email is quarantined or its attachments are cleaned.

End-user experience to request to restore a quarantined or cleaned email:

  1. Click on the link in the email notification you received for the quarantined or cleaned email.
  2. On the User Verification page that appears, do these.
    1. Enter your email address and click Submit.

      Avanan sends a verification code to your email address.

    2. Enter the verification code you received and click Submit.

    Note:

    Once authenticated, the user does not need to authenticate again in the same browser for the next 30 days.

  3. Enter the reason for your request to restore the original email and click Submit.

    The system shows the request status and the email is delivered to the mailbox in a couple of minutes.

    Note:

    The email received time is the restore time of the email, and not the original email sent time.