Cleaned Attachments Restore Requests

To view all the user requests currently pending to restore original email attachments:

  1. Go to User Interaction > Restore Requests.
  2. Select Clean Attachments tab.
    Note:

    For emails in Office 365 that are quarantined, the senders flagged with a red icon are external users.

  3. To approve or decline a request, do one of these:

    • Click the icon in the last column of the request table and select Send Original/Decline.

    • To approve or decline multiple requests at a time, select the requests and click Send Original/Decline at the top-right corner of the page.

    Note:

    When the original email is sent, it replaces the previously modified email in the user's mailbox.