Password Protected Attachments - Administrator Experience

For password protected attachments, if Quarantine. User is alerted and allowed to restore the email workflow is defined for the policy, and if the end-user requests to release the email, the administrator is notified about the request.

To review the request:

  1. Open the security event of the email for which the user requested to release.

    Under Security Stack, the password-protected attachments which are not scanned by Anti-Malware will be marked as Insecure attachments found.

  2. To inspect the password-protected attachments before restoring the email.
    1. Click Type in passwords to enter the password for the attachment.

    2. Enter the password for the attachment and click Submit.

      The Anti-Malware engine scans the attachment and gives a verdict. Depending on the verdict decide whether to restore the email or not.

    3. To restore the email and its attachments, click Restore Email.
  3. To release the original email without inspecting the password-protected attachments, click Restore Email.