To perform full recovery with recovery media

  1. Go to Asset Management > Organization > Computers.
  2. From the top toolbar, click and select Remote Help & Recovery > Recovery > Full Disk Encryption Recovery.
  3. Search for the computer which you want to decrypt.

    The OS Name and OS version of the computer are displayed.

  4. User List - This list shows the users who have permission to use recovery media for the computer. There must be at least two users on the list to perform recovery.

    • If there are two users or more on the list, continue to the next step.

    • If there are less than two users on the list:

      1. Click the + sign to create a temporary user or temporary users who can use the recovery media.

      2. In the window that opens add a username and a password that the users use to access the file.

  5. Download the recovery file.
  6. Create the recovery media:

    Step

    Description

    1

    On the Endpoint Security client, go to folder:

    C:\Program Files(x86)\CheckPoint\Endpoint Security\Full Disk Encryption\

    2

    		 Double-click UseRec.exe to start the external recovery media tool.

    3

    Follow instructions in the tool to create the recovery media.
Note:

During the decryption process, the client cannot run other programs.