Windows

Note:

  • If you are using Smart App Control in Windows 11, see Smart App Control on how to use the Reconnect tool.

  • For Endpoint Security Client version E87.20 and lower, the Reconnect tool removes pre-boot users and disables user acquisition while connecting endpoint clients to the new Endpoint Management Server. To prevent this issue, you must manually migrate the client database to the new Endpoint Management Server.

  • For Endpoint Security Client version E87.30 and higher, the Reconnect tool automatically initiates user acquisition. However, the user must lock and unlock their computer to complete user acquisition.

  1. Log in to the Endpoint Security Management Server to which you want to connect your Endpoint Security clients.
  2. Go to Service Management and under Reconnect Tool, click For Windows.

    The system downloads the reconnect.utility.exe file.

  3. Run the reconnect.utility.exe file.

    The system creates the recovery_tool folder.

  4. Select Start and type CMD.
  5. Right-click Command Prompt and select Run as administrator.

    The Command Prompt window opens.

  6. Change the directory to the recovery_tool folder.
  7. Run:

    maketool.bat .\config.dat <client_uninstall_password>

    The system creates the Reconnect.exe file that contains the details of server that the endpoint requires to reconnect to the new Management Server.

    Note:

    • client_uninstall_password is optional. If you do not specify the password, the user must enter the password when running the Recovery tool on their computer. If you use special (non-alphanumeric) characters in the password, such as !,@, $, enclose the password within quotation marks. For example,"!1@3$5^7*9".

    • If you do not want to show the confirmation message "The reconnect tool was run successfully", add /silent in the command. For example,maketool.bat /silent \path_to\config.dat[client_uninstall_password].

  8. Distribute the Reconnect.exe file to the computers.
  9. Double-click the Reconnect.exe file and follow the on-screen instructions.

    The Reconnect tool stops all the daemons, replaces the configuration file and then reloads the daemons, connecting the Endpoint Security clients with the new Endpoint Management Server.

    Note:

    If the Endpoint Security clients with version E85.60 and higher cannot connect to the new Endpoint Management Server, your Endpoint Security client may still be connected to the old Endpoint Management Server. For more information, see sk92329.