To view the secured email, the external recipient must do these

  1. Click the secured link in the email notification.

    Note:

    By default, the secured link is valid only for 10 hours. After it expires, you must request a new link. To do that, click Send link from the Encrypted Link Expired page.

    You will receive an email with the new secured link.

  2. To read the email, click Read the Message.

    The secured portal opens and requests for authentication.

  3. Click Get Authentication Code.

    The recipient receives an authentication code through an email.

  4. Enter the authentication code in the secured portal and click Go to the Email.

    After successful authentication, the original email appears.

  5. To reply to the email, click Reply to Sender.

  6. Enter the required information and click Send.

    The response is sent as an email to the original sender and the secured portal shows the email delivery status.