Accessing Avanan Email Encryption Encrypted Emails

Validating the Identity of the External Recipient

When an external recipient receives a secured email notification from Avanan Email Encryption, the recipient must validate to view the email.

  1. Click the link in the email notification to access the secured portal.

    By default, the link is valid only for 10 hours.

  2. Click Authenticate to receive the one-time authentication code.

    The recipient receives the authentication code through email. By default, the authentication code is valid only for 10 minutes.

  3. Enter the code and click Submit.
  4. After successful authentication, the recipient can view and respond to the email.

    Also, Avanan adds a cookie to the browser. By default, it remains valid for 30 days, and the recipient is not required to authenticate again from the same browser.

    After the cookie expires, the recipient must authenticate again.

    To configure the default time and validity of the cookie, see Configuring Avanan Email Encryption Parameters.