Media Encryption Remote Help

Media Encryption & Port Protection lets administrators recover removable media passwords remotely, using a challenge/response procedure. Always make sure that the person requesting Remote Help is an authorized user of the storage device before you give assistance.

  1. In the Computer Management view, go to Data Protection Actions > Media Encryption Remote Help.

    The Media Encryption Remote Help window opens.

  2. Fill in these details.
    1. Select the user
    2. In the Challenge field, enter the challenge code that the user gives you. Users get the Challenge from the Endpoint client.

    3. Click Generate Response.

      Media Encryption & Port Protection authenticates the challenge code and generates a Response code.

    4. Give the Response code to the user.
    5. Make sure that the user can access the storage device successfully.