Sending Email Notifications to End Users

Avanan allows to send email notifications to end users for these actions:

  • Rejected quarantine restore requests

  • Approved phishing reports

  • Rejected phishing reports

To enable Avanan to send email notifications to end users:

  1. To send email notifications for declined restore requests:
    1. Go to Security Settings > User Interaction > Quarantine.
    2. In the End User Notifications section, configure the required notifications.

    3. For Office 365 users, to stop sending alerts for individual quarantined emails, select Office 365 Users - Stop alerts on individual quarantined emails (recommended) checkbox.
    4. For Google users, to stop sending alerts for individual quarantined emails, select Google Users - Stop alerts on individual quarantined emails (recommended) checkbox.
    5. Configure the sender email address for notifications:

      Friendly-From name

      • If no friendly-from name is required, select None.

      • To use a customized name, select Custom and enter the sender name.

      From address

      Reply-to address

      • To use From address as the Reply-to address, select Same as From address.

      • To use a custom email address, select Custom and enter the email address.

    6. Click Save and Apply.
  2. To send email notifications for approved and declined phishing reports:
    1. Go to Security Settings > User Interaction > Phishing Reports.
    2. In the Reviewing phishing reports section, select the Notify users when their reports are approved/declined checkbox.

    3. To change the notification message, click the icon next to the checkbox and make the required changes.
    4. Click Save And Apply.