Attachment Cleaning (Threat Extraction) - End-User Experience

If a policy is configured to clean the files and when a file is sent in an email, you will receive the email with a cleaned file. By default, the cleaned file will have threat_extracted_ mentioned before the file name.

If a policy is configured to convert the files and when a file is sent in an email, you will receive the email with a converted PDF file. By default, the converted PDF file will have threat_extracted_ mentioned before the file name.

To request to restore the original email by the end-user:

  1. Click the link below the attachment in the email.

  2. If prompted, enter the reason for restoring the attachment, and click Submit.

    After you submit, the administrator receives the request.

    After the administrator approves the request, the system delivers the original email to the user's mailbox.

  3. If the Attachment cleaning workflow is configured such that it does not require administrator's approval to restore the attachment, the original email is delivered to the user immediately.

For more information on who receives the restored emails, see Who Receives the Emails Restored from Quarantine.