General Settings

The General Settings page lets you customize the end-user experience with your company branding and support information. You can customize:

  • Web Security Notifications - The notification pages (block and detect pages) that end users see when they browse the internet.

  • Support Options - The Support section of the SASE agent (user guide, live chat, and support phone numbers).

Note:

  • Supported with SASE agent version 12.8 and higher for Windows and Mac.

  • Changes are applied to end users at the next agent sign-in.

  • Administrators and Managers can view and edit the settings.

  • The Web Security Notifications tab appears only for tenants with Secure Web Gateway (SWG) enabled and an Internet Access plan.

  • If you do not change the settings, end users see the default SASE experience, same as before this feature.

Customizing Web Security Notifications

  1. Access the SASE Administrator Portal and click Settings > General.

    The General Settings page appears.

  2. Click the Web Security Notifications tab.

  3. To upload your company logo, in the Upload Your Company's Logo section, upload the image file. You can crop, resize, and rotate the image.

    Supported formats: PNG, JPG, JPEG. Maximum file size: 500 KB. SVG is not supported.

  4. In the User Support Message field, enter the message displayed to users when they encounter a blocked website or page.

  5. To show your company support email on the notification pages, turn on the Show Company Support Email toggle.

  6. To see how the page appears to end users, click Preview Page. The blocked page opens in a new tab. If you uploaded a logo, the preview shows your logo. Otherwise, it shows the default logo.

  7. Click Apply.

Restoring the Default Notification Pages

  1. Click Restore to Defaults.

    A confirmation message appears. This action deletes your customized logo and restores the system defaults.

  2. Click Restore Defaults to confirm, or Cancel.

Customizing Support Options

The Support Options tab controls what end users see in the Support section of the SASE agent.

User Guide

To show or hide the user guide in the agent's Support section, turn the User Guide toggle on or off. When disabled, the User Guide card does not appear in the agent, and end users cannot open the user guide from the agent.

Live Chat

  1. To show the Live Chat option in the agent's Support section, turn on the Enable Live Chat Support toggle. To hide it, turn the toggle off.

  2. From the Support Type Options list, select:

    • Check Point SASE (default) - End users are directed to the standard SASE live chat for their region (same behavior as before).

    • Customize - In the Link to Live Chat Support field, enter a valid URL for your live chat service. End users who click Live Chat in the agent are directed to this URL.

  3. Click Apply.

Support Phone Numbers

  1. To show support phone numbers at the bottom of the agent's Support section, turn on the Phone Numbers in Support toggle. To hide all phone numbers, turn the toggle off.

  2. From the Support Type Options list, select:

    • Check Point SASE (default) - The standard regional support phone numbers are shown (same behavior as before).

    • Customize - Define up to three phone number entries with these fields:

      Item

      Description

      Title

      A short label for the phone entry, for example, "Support EU" or "France".

      3 to 18 characters, without symbols. Leading and trailing spaces are trimmed.

      The label is shown to end users as entered.

      Phone Number

      The phone number in a standard international or domestic format.

      For example: +1 234 567 8901, +44 20 7946 0958, 123-456-7890, (123) 456-7890.

  3. Click Apply.

Applying and Discarding Changes

  • Apply saves the changes in all tabs. Changes to Support Options reach end users at the next agent sign-in.

  • Discard changes appears after you make a change and reverts unsaved edits.

  • If you leave the page with unsaved changes, you are prompted to apply or discard them.