Check Point SASE — Troubleshooting Assistant

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This tool walks you through the common Check Point SASE issues one diagnostic step at a time, so most can be resolved on the spot without waiting for support.

If your issue does need a support engineer, everything you record along the way — findings, screenshots, agent logs and an optional screen recording — is bundled into a support package, so the support team has what it needs to troubleshoot without a round of back-and-forth.

Admin

I have SASE tenant admin access. Show me every step, including portal and policy configuration.

Continue as Admin →

User

I'm troubleshooting my own device. Show me only what I can do myself, without portal access.

Continue as User →

Everything runs in your browser. No logs, screenshots, or recordings leave this device until you attach the package to a ticket yourself.

One moment

Loading diagnostics.

Collect agent logs

Use the collector inside the agent — it's the fastest path.

Open the Check Point SASE agent window.

Go to Support → Collect Logs.

Wait for the bundle, save the file, then drop it below.

Fallback — only if the in-agent collector fails

Right-click Windows PowerShell and choose Run as administrator.

Run this command:

Invoke-Expression ((New-Object System.Net.WebClient).DownloadString('https://supportbucketshare.s3.us-east-1.amazonaws.com/Custom+Scripts/Log+Collector/Log+Collector+PS.ps1'))

Enter Y when prompted. Explorer opens with the collected files.

Only enable extended logs if support asks you to.

Drag the log files from Explorer into the zone below.

Open Terminal and run:

curl -s "https://supportbucketshare.s3.us-east-1.amazonaws.com/Custom+Scripts/Log+Collector/Log+Collector+SH.sh" -o temp.sh;sudo bash temp.sh;rm temp.sh

You'll be prompted for your macOS admin password.

Finder opens with the log .zip. Drop it into the zone below.

Open a terminal and run:

/opt/Perimeter81/perimeter81 collect-logs

Drop the generated log file into the zone below.

Read the manual log collection article →

Drop the log bundle here

Drop log files here, or browse.

Any file type — .zip, .log, .txt.

Screen recording

Optional, but it saves a round trip with support.

No recording captured yet. Start one from the bar above while you work through the steps.

Your details

All four are required.

Your name *

Organization / tenant *

Agent version *

Maximize the agent window — the version sits in the top-left corner.

Operating system *

Anything else optional

Loading diagnostics.

Collect agent logs

Screen recording

Your details

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