Monitor Connector Status

Overview

You can monitor the status of Connectors installed for Network-Level and Application-Level access to identify disconnected Connectors and resolve the connection issue.

The status includes:

Overall connection status of the Connectors in a site or the connection status of each Connector in the site.
Number of live Connectors in the site.
Traffic (in bytes) that passes through the site.
Connector state.
Network throughput in bits per second.
Percentage of the CPU utilized by the machine and the Connector installed on the machine.
Percentage of the memory utilized by the machine and the Connector installed on the machine.

Connection Status

The Connector connection status can be Full, Partial, or None.

Connection Status	Description
Full	All the Connectors in the site are connected to all the gateways (Network-Level access Access to your corporate resources in the network.) and Check Point cloud An administrator approved Harmony Connect cloud location that processes the internet and corporate traffic. (Application-Level access Clientless access to specific corporate applications, such as web, SSH, RDP, tunnel, and database applications.). For example:
Partial	Connectors in the site are not connected to some gateways (Network-Level access). For example:
None	Connectors in the site are not connected to any gateway (Network-Level access) and Check Point cloud (Application-Level access). For example:

Connection Status

Description

Full

All the Connectors in the site are connected to all the gateways (Network-Level access Access to your corporate resources in the network.) and Check Point cloud An administrator approved Harmony Connect cloud location that processes the internet and corporate traffic. (Application-Level access Clientless access to specific corporate applications, such as web, SSH, RDP, tunnel, and database applications.).

For example:

Partial

Connectors in the site are not connected to some gateways (Network-Level access).

For example:

None

Connectors in the site are not connected to any gateway (Network-Level access) and Check Point cloud (Application-Level access).

For example:

Prerequisite

Connector version:
- 7.3.1 for Application-Level access. To upgrade the Connector, see Appendix B - Upgrading the Connector (Application Access).
- 1.3.1 for Network-Level access.To upgrade the Connector, see How to upgrade the Connector image in sk174504.
Generate a new token and run it on the target machine:
- For Network-Level access, see Installing the Connector for Network-Level Access
- For Application-Level access, see Setting up an Application Site.

Make sure that the Connector can access these URLs and IP addresses based on your site location on port 443:

Location of your site	URL	IP addresses
EU	https://cm-prod-eu.connect.checkpoint.com/prod-eu/metrics	13.248.181.20, 76.223.40.239
US	https://cm-prod-us.connect.checkpoint.com/prod-us/metrics	15.197.212.38, 3.33.196.224
AP	https://cm-prod-ap.connect.checkpoint.com/prod-ap/metric	13.248.133.148, 76.223.5.42

Monitoring a Connector Status

To monitor a Connector status:

Click Logs & Events > Monitors > Connectors.

A dashboard appears that shows the overall connection status of the Connectors in all the configured sites.

Note - To view the overall connection status of all the Connectors in specific sites, select the sites from the site list.
To view the status of all the Connectors in a site, click the connection status for the site. For example, click Full, Partial, or None.

A dashboard appears that shows:
- Site Connectivity Status - Overall connection status of the Connectors in the site.
- Live Connectors - Number of live connectors in the site.
- Site Traffic Per Day - Traffic (in bytes) that passes though the site.
- Site Connectors State - Connection state of each connector It is a lightweight Docker container that provides a secure tunnel between your data center and the Harmony Connect cloud.. Each Connector is indicated by the Connector ID. For example, 9934b9cc2a8b.
- Network Throughput - Network throughput on the site.
- CPU Busy - Percentage of the CPU utilized by the machine and the Connector installed on the machine, indicated by <Connector ID> - total and Connector ID - Odo Connector Process, respectively. For example, 9934b9cc2a8b -total and 9934b9cc2a8b - Odo Connector Process.
- Memory Busy - Percentage of the memory utilized by the machine and the Connector installed on the machine, indicated by <Connector ID> - total and Connector ID - Odo Connector Process, respectively. For example, 9934b9cc2a8b -total and 9934b9cc2a8b - Odo Connector Process.
Notes:
- To view the status for another site, select the site from the site.
- You can view Site Traffic Per Day, Site Connectors State, Network Throughput, CPU Busy and Memory Busy information over a period of time. To set the time period, see Setting the Time Period.
To view the status of each Connector in a site, click the Live Connectors tile.

A dashboard appears that shows:
- Site Connectivity Status - Connection status of the Connector in the site.
- System Uptime - Time duration the Connector is in operation.
- Hourly Traffic - Traffic (in bytes) through the Connector per hour.
- CPU - Percentage of the CPU used by the Connector.
- Memory - Percentage of the memory used by the Connector.
- CPU Cores - Number of cores in the machine on which the Connector is installed.
- Connector Version - Version of the Connector.
- RAM Total - Total RAM of the machine on which the Connector is installed.
- Kernel Version - Kernel version of the machine on which the Connector is installed.
- <Connector ID> state - Connection state of the Connector.
- Network Throughput - Network throughput on the Connector.
- CPU Busy - Percentage of the CPU utilized by the machine and the Connector installed on the machine, indicated by <Connector ID> - total and Connector ID - Odo Connector Process, respectively. For example, 9934b9cc2a8b -total and 9934b9cc2a8b - Odo Connector Process.
- Memory Busy - Percentage of the memory utilized by the machine and the Connector installed on the machine, indicated by <Connector ID> - total and Connector ID - Odo Connector Process, respectively. For example, 9934b9cc2a8b -total and 9934b9cc2a8b - Odo Connector Process.
Notes:
- To view the status of another Connector in the site, select the Connector from the hostname list.
- You can view Site Traffic Per Day, Site Connectors State, Network Throughput, CPU Busy and Memory Busy information over a period of time. To set the time period, see Setting the Time Period.
To refresh the dashboard, in the top right corner, click the icon.
To set a time interval to automatically refresh the dashboard, from the list next to the icon, select the time interval.

Setting the Time Period

You can set a time period for Site Traffic Per Day, Site Connectors State, Network Throughput, CPU Busy and Memory Busy data. The set time period applies to all of the data. You cannot set the time period for each data. You can also drag the horizontal data bar to left or right to adjust the time period.

In the top right corner, click the icon.
To set the time, click Change time settings.
1. To set the time zone, click Time Zone, and select a time zone from the list.
2. To set the fiscal year, click Fiscal year, and select a month from the Fiscal year start month list.
To set a time period:
- Select a duration from the list.
- Under Absolute time range, select the From and To dates, and click Apply time range.
To extend the time period, click the icon.