When are my changes overridden

Changes made to IP addresses in Avanan Mail Flow rule exceptions are not overridden immediately, regardless of whether the checkbox is selected.

However, changes may be overridden in the following situations:

• Inline Protection for Internal Emails

  When the Protect (Inline) Internal Traffic option is enabled or disabled in a Prevent (Inline) policy, Avanan automatically updates the Avanan - Protect Internal Mail Flow rule.

  • If Configure excluded IPs manually in mail flow rule is not selected, your changes to this rule are overridden.

  • If Configure excluded IPs manually in mail flow rule is selected, your changes to this rule are not overridden.

• Occasional Support Intervention

  In some cases, Avanan Support may need to recreate or update Mail Flow rules while handling a support ticket.

  • If Configure excluded IPs manually in mail flow rule is not selected, the rules are recreated, and your changes are overridden.

  • If Configure excluded IPs manually in mail flow rule is selected, the rules are updated, but your changes are not overridden.