Deactivating Office 365 Mail

Upon deactivation, Avanan will no longer protect your organization's Office 365 mailboxes.

To complete the deactivation process:

• If you receive Office 365 protection was successfully uninstalled message, follow these steps.

  1. Sign in to the Microsoft Entra ID (formerly Azure AD) portal as a Global Administrator or a Co-Administrator.

  2. In the left menu, select Enterprise applications.

     The All applications pane opens and displays a list of the applications in your Microsoft Entra ID (formerly Azure AD) tenant.

  3. Select the Avanan Cloud Security Platform - Emails V2 application to delete.

  4. In the Manage section of the left menu, select Properties.

  5. At the top of the Properties pane, select Delete, and then select Yes to confirm you want to delete the application from your Microsoft Entra ID (formerly Azure AD) tenant.

  6. Review the Reported message destinations settings (Settings > Email & Collaboration > Go to User reported settings and scroll down to Reported message destinations) and choose whether you want to change them.

     Note:

     When you initially connected Avanan to Microsoft 365, these settings were modified to ensure reported emails appear in the Avanan Administrator Portal. For more information, see Reported Phishing Emails.

• If you receive Avanan was unable to be uninstalled automatically from Office 365 message, follow these steps.

  1. In the Exchange Admin Center

     1. Sign in to the Exchange Admin Center as the Global Administrator or a Co-Administrator.

     2. In the left menu, select Mail Flow, and then Rules.

     3. Delete all entries that start with Avanan.

        1. In Journal Rules, click on the value shown right after the text "Send undeliverable journal reports to:".

        2. In the dialog box, clear the value (or set a new value as your preference) and click Save.

     4. In the left menu, select Mail Flow, and then Connectors.

     5. Delete all entries that start with Avanan.

     6. In the left menu, select Protection, and then Connection Filter.

     7. Select the Default entry and click Edit.

     8. In the dialog box that appears, click Connection filtering, and remove the IP address relevant to your data region in the Allowed IP Address list:

        • If your data residency is in the United States:

          • 35.174.145.124

          • 3.214.204.181

        • If your data residency is in Europe:

          • 52.212.19.177

          • 52.17.62.50

        • If your data residency is in Australia *:

          • 13.211.69.231

          • 3.105.224.60

        • If your data residency is in Canada:

          • 15.222.110.90

          • 52.60.189.48

        • If your data residency is in India *:

          • 3.109.187.96

          • 43.204.62.184

        • If your data residency is in United Arab Emirates *:

          • 3.29.194.128

          • 3.29.194.144

        • If your data residency is in United Kingdom *:

          • 13.42.61.32

          • 13.42.61.47

        * These regions are relevant only for tenants created using the Avanan MSP portal.

     9. Click Save.

  2. In the Microsoft Entra ID (formerly Azure AD) portal

     1. Sign in to the Microsoft Entra ID (formerly Azure AD) portal as the Global Administrator or a Co-Administrator.

     2. In the left menu, select Enterprise applications.

        The All applications pane opens and displays a list of the applications in your Microsoft Entra ID (formerly Azure AD) tenant.

     3. Select the Avanan Cloud Security Platform - Emails V2 application to delete.

     4. In the Manage section of the left menu, select Properties.

     5. At the top of the Properties pane, select Delete, and then select Yes to confirm you want to delete the application from your Microsoft Entra ID (formerly Azure AD) tenant.

After a certain period of time your tenant-related data will be deleted. If you want the data to be deleted immediately, contact Avanan Support.