Restoring the Original File

Administrators can restore the original file through the Avanan Administrator Portal. To do that:

  1. Go to User Interaction > Quarantined Items.
  2. From the drop-down list next to the Quarantined Items, select Office 365 OneDrive or Office 365 SharePoint.
  3. Open the relevant File Info page, and click the Restore Original File option to restore the original file.
    Note:

    If an end user needs access to the original file (without cleaning), they must contact an administrator, as there is no option available for them to restore it on their own.

If multiple versions of the same file exist, only the first (original) version can be restored. See Restoring Files that are Cleaned Multiple Times.