Unblocking a Blocked User Account

To unblock a blocked user account from the Avanan Administrator Portal:

Open the User page of the user you need to unblock.
From the User Meta Data section, click Unblock User.

or

From the Events page, click on the vertical ellipses icon (in the right side of the selected compromised account), and then select Unblock User.
In the Unblock User Account pop-up that appears, click OK.

Note:

The Unblock User Account option appears only for the blocked Google user accounts. For Microsoft user accounts, you can unblock the user account by using the Reset Password & Unblock User Account option.