Resetting a User Account Password

To reset a user account password from the Avanan Administrator Portal:

  1. Open the User page of the user you need to reset the password.
  2. From the User Meta Data section, click Reset Password.

    or

    From the Events page, click on the vertical ellipses icon (in the right side of the selected compromised account), and then select Reset Password.

  3. In the Reset User Account Password pop-up that appears, click OK.

    One time password gets generated automatically and the User Account One-Time Password pop-up shows the password for the user account.

  4. Share the one time password with the user.

    Notes:

    • Resetting a user account password terminates all the active sessions associated with the account.

    • After logging in with the one time password, the user is prompted to set a new valid password.