Service Status

Avanan notifies the administrators on system health status and maintenance activities relevant only to your tenant.

The Service Status page allows you to:

  • View the current health of the system and see if there are any ongoing issues.

  • Browse through the history of the issues relevant to your tenant.

  • Subscribe to email and/or SMS updates on any issue related to your tenant.

You will see a warning icon in the Service Status menu () when there is any ongoing issue. The icon disappears after the issue is resolved.

To view the Service Status page, go to System Settings > Service Status.

Under Service Status, you can view the current health of the system.

  • If there are no issues, it shows Operational.

  • If there are any ongoing issues, you can view the status, and the configured administrators receive the status updates.

    After the issue is resolved, you can click on the Root Cause Analysis link to view the RCA document.

Under Issues history, using the drop-down, you can choose to view the issues reported in the Past week or All issues.

To select the users to receive notifications on service status updates

  1. Go to System Settings > Service Status.

  2. Click Subscribers.

    The Subscribers page opens and shows a list of users.

  3. In the Notify Via column, select Email and/or SMS for the user you want to send alerts.

    Note:

    • Administrators with the Receive Alerts role enabled in the Specific Service Roles are automatically subscribed for email and SMS notifications.

    • To select SMS, the user should have a phone number. For the procedure to update the user information, see Check Point Portal Administration Guide User Management.

  4. Click Save.

To add group mailboxes or users outside the portal

You can add group mailboxes or users that are not Avanan Portal users to receive notifications on service status updates.

  1. Go to System Settings > Service Status.

  2. Click Subscribers.

  3. Click + Add Subscriber.

  4. In the Add Subscriber page, add the relevant details.

    1. Enter First name and Last name.

    2. Enter Email address.

    3. In the Phone number column, select the country code and enter the phone number.

  5. In the Notify Via column, select Email and/or SMS for the user you want to send alerts.

  6. Click Add Subscriber.

To edit or remove group mailboxes or users outside the portal

Note:

You cannot edit or remove Avanan Portal users.

  1. Go to System Settings > Service Status.

  2. Click Subscribers.

    The Subscribers page opens and shows a list of users.

  3. To edit the details:

    1. Click the icon (in the right corner of the row) and select Edit Subscriber.

    2. Update the relevant details and click Save.

  4. To remove a user:

    1. Click the icon (in the right corner of the row) and select Remove Subscriber.

    2. In the confirmation pop-up, click Yes.