Hardware Diagnostic Tool and Restoring Factory Defaults

In This Section: Running the Hardware Diagnostic Tool Restoring With the WebUI Restoring with the Gaia Clish Restoring Using the Console Boot Menu

Appliance Hardware Diagnostic Tool

Use the Appliance Hardware Diagnostic Tool (Diagnostic Tool) to make sure that the appliance hardware is working properly and complies with the appliance specifications.

Restoring Factory Defaults

If necessary, restore the appliance to its factory default settings or select a new image.

Important - If you restore factory defaults or select a new image, all information on the appliance is deleted.

Running the Hardware Diagnostic Tool

You can run the Hardware Diagnostic Tool by connecting to the Console port with a Terminal emulation program. For more about the Hardware Diagnostic Tool, see sk97251.

To run the Hardware Diagnostic Tool:

1. Connect the supplied DB9 serial cable to the serial console port on the rear of the appliance.
2. Connect to the appliance using a terminal emulation program such as Microsoft HyperTerminal or PuTTY.
   1. Configure the terminal emulation program:
      • In the HyperTerminal, Connect To window, select a port from the Connect using list.
      • In PuTTY, select the Serial connection type.
   2. Define the serial port settings: 9600 BPS, 8 bits, no parity, 1 stop bit.
   3. From the Flow control list, select None.
3. Reboot or turn on the appliance.
4. When this message shows, hit any key to go into the Boot menu. You have about five seconds.

   Press any key to see the boot menu [Booting in 5 seconds]

5. From the Boot menu, select HW Diagnostics
6. Press Enter.

Restoring With the WebUI

Use the Gaia Portal to restore the appliance to the factory default settings. You can select one of the software images on the appliance.

To restore a Gaia appliance with the Gaia Portal:

1. In your web browser, connect to the management IP address: https://<appliance_ip_address>
2. Log in to the Gaia Portal of the appliance with the administrator username and password.
3. In the left navigation tree, click Maintenance > Factory Defaults.

   The Factory Defaults window opens.

4. Select the image version to restore.
5. Click Apply.

   The appliance reboots and installs the selected version from scratch.

Restoring with the Gaia Clish

To restore the appliance through the Gaia Clish:

1. Connect to the command line on the appliance - over SSH, or console.
2. Log in to Gaia Clish.
3. Run this command:

   set fcd revert <image_name>

   For example: set fcd revert Gaia_R80.10

   A "Reverting to factory defaults" message is shown.

   Gaia> set fcd revert Gaia_R80.10
Warning! This command will erase all the current configuration on this appliance and will revert it to the selected image.
Are you sure you want to continue such action? (Yes/No) [No]
YES

   Reverting to factory defaults Gaia_R80.10
Gaia>
Broadcast message from admin (Wed May 10 16:59:23 2017):

   The system is going down for reboot NOW!
INIT: Sending processes the TERM signal

Restoring Using the Console Boot Menu

To restore the appliance with the console Boot menu:

1. Connect to the appliance using the serial console port on the rear panel.
2. From the computer, open a terminal emulation program, such as Microsoft HyperTerminal or PuTTY.
3. Configure the terminal emulation program:
   • In the HyperTerminal Connect To window, select a port from the Connect using list.
   • In PuTTY, select the Serial connection type.
4. Define the serial port settings: 9600 BPS, 8 bits, no parity, 1 stop bit.
5. From the Flow control list, select None.
6. Connect to the appliance.
7. Turn on, or reboot the appliance.

   The appliance initializes, and status messages are shown in the terminal emulation program.

   

8. When this message is shown, you have approximately five seconds to hit any key to activate the Boot menu.
9. From the Boot menu, select the relevant Reset to factory defaults image.
10. Press Enter.

    The appliance reboots and installs the selected version from scratch.