Importing Emails to Archive

Administrators can import emails from the email archiving solutions they used in the past or from other sources.

Supported Archiving import file format and size

Before importing the existing email archive to the Avanan Archiving, do these:

  1. Export the existing emails as EML files with a maximum size of 150 MB per file.
  2. Group your EML files and compress them into ZIP files with a maximum size of 25 GB per ZIP file.
  3. Follow the steps below to import emails to Archiving.
    Note:

    • To import the emails to Archiving, the combined size of all uploaded ZIP files must be less than 6 TB.

      For example, you can upload up to 100 ZIP files, each with a maximum size of 25 GB, or alternatively, upload 250 ZIP files, each with a maximum size of 10 GB.

    • The ZIP files should contain only EML files, without any subfolders.

    • You can follow the same procedure multiple times to upload ZIP files totaling up to 12 TB, 18 TB, and so on. If you need to upload an archive significantly larger than that, contact Avanan Support.

  4. Go to Archiving.
  5. From the top, select the Archiving Search tab.
  6. Click Import Archive.
    Note:

    If Import Archive is not available in your Avanan tenant, contact Avanan Support.

  7. In the Import Emails to Archive window that appears, click Get credentials to receive credentials to a temporary upload path.
    Note:

    This upload path and credentials are valid only for 30 days.

  8. Use the path and credentials (Host name, user name and password) to log in to SFTP.
  9. Upload the ZIP file(s) to the uploads folder.
  10. After uploading all the files, click Done uploading.
  11. Click Confirm to initiate the import.
    Note:

    After importing the emails, it takes up to 48 hours for the archived emails to appear in the Archive Search.