Resetting Password and Unblocking a Blocked User Account

To reset the password and unblock a blocked user account from the Avanan Administrator Portal:

  1. Open the User page of the user you need to unblock.
  2. From the User Meta Data section, click Reset Password & Unblock.

    or

    From the Events page, click on the vertical ellipsis icon (in the right side of the selected compromised account), and then select Reset Password & Unblock.

  3. In the Reset Password & Unblock User Account pop-up that appears, click OK.

    One time password gets generated automatically and the User Account One-Time Password pop-up shows the password for the user account.

  4. Share the one time password with the user.

    After logging in with the one time password, the user is prompted to set a new valid password.

Note:

The Reset Password & Unblock option appears only for the blocked user accounts.