Read and Unread Status of Emails in the End User Portal

The Read and Unread status in the End User Portal helps you efficiently track and manage emails that require your attention. This feature provides clear visibility into which emails you have already reviewed and which are still pending.

By default, the system marks all newly received emails as Unread. When you open an email, the system automatically marks it as read. This distinction allows you to quickly identify new items, avoid rechecking previously reviewed emails, and prioritize your workflow more effectively.

Limitations

  • The system supports marking emails as Read only.

  • Once an email is marked as Read, the action cannot be reversed.

  • This functionality is not available in the mobile version of the End User Portal.

Filtering Emails by their State

You can filter emails in the End User Portal based on their state to quickly locate relevant items.

  1. Access the End User Portal.

  2. From the left navigation panel, click Quarantine.

  3. Click the State filter, and choose the required options.

    • All - Displays all emails regardless of their status.

    • Read - Displays only emails that you already opened or marked as read.

    • Unread - Displays only new or unreviewed emails that may require your attention.

Acting on Emails

Automatically Marking an Email as Read

When you open an email, the system automatically marks it as read. This ensures that any email you view is immediately recognized as reviewed, without requiring any additional steps.

Manually Marking an Email as Read

In addition to automatic updates, you can manually mark one or more emails as read.

  1. Access the End User Portal.

  2. From the left navigation panel, click Quarantine.

  3. Select one or more emails from the list.

  4. Click Mark as Read.

    The system immediately marks the selected emails as read.