Read and Unread Status of Emails in the End User Portal

The Read and Unread status in the End User Portal helps you efficiently track and manage emails that require your attention. This feature provides clear visibility into which emails you have already reviewed and which are still pending.

By default, the system marks all newly received emails as Unread. When you open an email, the system automatically marks it as read. This distinction allows you to quickly identify new items, avoid rechecking previously reviewed emails, and prioritize your workflow more effectively.

Limitations

• The system supports marking emails as Read only.

• Once an email is marked as Read, the action cannot be reversed.

• This functionality is not available in the mobile version of the End User Portal.