End-User Portal (Avanan Portal)

Avanan offers an Avanan Portal for end users to access all quarantined emails. In this portal, end users can preview the quarantined emails, restore them, or submit a restore request for them - all in accordance with the defined organization's policies.

Note:

  • The Avanan Portal only shows the quarantined emails that users can act on - either restore directly or request to restore.

  • The email's availability in the Avanan Portal depends on its metadata retention period.

  • The availability of action buttons (Restore / Request Restore) and email body depends on the raw email's retention period. For more information, see Appendix G: Data Retention Policy.

  • For Microsoft quarantined emails:

    • Taking action might fail if the email is no longer retained in Microsoft's quarantine.

    • Once restored, the email body will not be visible.

To enable the Avanan portal for end users:

  1. Go to Security Settings > User Interaction > Quarantine.
  2. In the End User Portal section, select the Enable Avanan Portal for End Users toggle button.

  3. To allow end users to view images in the quarantined emails in the End User Portal, select the Allow users to display images checkbox.

    End users can now see the Display Images button when they preview quarantined emails in the End User Portal.

  4. Click Save and Apply.

    After enabling the Avanan Portal, all the end users can access it from this link: https://email-security-portal.avanan.net.

    To limit access to specific users, see Limiting End User Portal Access to Specific Users or Groups.