Monitoring Users

Users Solution

The User Monitor is an administrative feature allowing you to keep track of Endpoint Connect users currently logged on to the specific Security Management servers. The User Monitor provides you with a comprehensive set of filters which makes the view definition process user-friendly and highly efficient and enables you to easily navigate through the obtained results.

With information about current open sessions, overlapping sessions, route traffic, connection time, etc., the User Monitor is able to provide detailed information about remote users' connectivity experience. This SmartView Monitor feature enables you to view real-time and historical statistics about open remote access sessions.

Users View Configuration

The following pages contain a number of different sets of steps that will instruct you on how to work with SmartView Monitor Users views.

If specific view results information is not relevant for a particular User, the column representing the information will show N/A for the User.

To obtain an explicit understanding about the fields, text boxes, drop-down lists, etc., in each window refer to SmartView Monitor Online Help.

Run a Users View

When a Users view is run, the results appear in the SmartView Monitor client:

• from an existing view
• by creating a new view
• by changing an existing view

A Users view can be created and run for:

• a specific user
• all users
• a specific gateway
• Mobile Access user

Run a User View for a Specific User

1. In SmartView Monitor, click Users in the Tree View.
2. In the Users branch, click Get User by Name.

   The User DN Filter window appears.

3. Enter the specific User DN in the area provided and click OK.

   The view results appear in the Results View.

Run a User View for all Users or Mobile Access Users

1. In SmartView Monitor, click Users in the Tree View.
2. In the Users branch, click All Users or Mobile Access Users.

   The view results appear in the Results View.

Run a User View for a Specific Gateway

1. In SmartView Monitor, click Users in the Tree View.
2. In the Users branch, click Users by Gateway.

   The Select Gateway window appears.

3. Select the gateway for which you would like to run the view and click OK.

   The view results appear in the Results View.

Refresh a Users View

Once a Users view is run the information that appears is related to the time at which the view was run. To see current information about the Users view running you must refresh the view.

To refresh the entire Users view select the specific view in the Tree View, right-click and select Run.

To refresh information about a specific gateway in the currently running Users view, right-click the specific gateway line and select Refresh.

Run a Specific View at Startup

With SmartView Monitor you can select the view that will first appear when you launch SmartView Monitor.

1. Right-click the view that should be run as soon as SmartView Monitor is launched.
2. Select Run at Startup.

Create a Custom Users View

1. In SmartView Monitor, select File > New > Users View.

   The Query Properties window appears.

2. Select Prompt on to generate a Users report about a specific User or Gateway. Do not select Prompt on if your view is not specifically about one these two.

   Prompt on signifies that you will be asked for the specific User DN or Gateway on which to base your view, as soon as you decide to run the view.

3. In the Show column, select the filter that should be associated with this view and in the Filter column edit the selected filters by clicking the corresponding Any(*) link and selecting the relevant objects.
4. Click the Advanced button to set a limit (in the Records limitation window) to the number of lines displayed in the report that will appear.
5. Enter a record limitation and click OK.
6. Click OK.

   A Users view appears in the Custom branch of the Tree View.

7. Type a name for the new Users view and press Enter.

Edit a Custom Users View

1. In SmartView Monitor, click the Custom branch in the Tree View.
2. In the Custom branch, select the Users view whose settings you would like to change.
3. Select Query Properties from the toolbar.
4. Make the necessary changes in the tabs provided and click OK
5. Click the Save to Tree button on the toolbar and click Save.
6. When you are asked to replace the specific view click Yes so that the new properties are saved.

   The changes are saved automatically.

Edit a Users View

You cannot change a view in the branch Tree View. Therefore, when you change a view's properties you will need to save the view in the Custom branch of the Tree View in order to preserve those changes.

1. In SmartView Monitor, click the Users branch in the Tree View.
2. Select the view whose settings you would like to change.
3. Click the Query Properties button in the toolbar provided.
4. Make the necessary changes in the tabs provided and click OK
5. Click the Save to Tree button in the toolbar provided.
6. Enter a name for the new view and click OK.

   The changes will be preserved in a new view in the Custom branch of the Tree View.

Delete a Custom Users View

1. In SmartView Monitor, click the Custom branch in the Tree View.
2. In the Custom branch of the Tree View select the Users view you would like to delete.
3. Right click the selected view and select Delete.
4. Select Yes to delete the selected Users view.

Copy a Users View

1. In SmartView Monitor, click the Users branch (that is, Custom or Predefined) in the Tree View.
2. Right click the selected view and select Copy.
3. The Save to Tree window appears.
4. Enter a new name for the view you are copying and click Save.

   A copy of the Users view appears under the Custom branch.

Rename a Custom Users View

1. In SmartView Monitor, click the Custom branch of the Tree View.
2. Right click the Users view whose name you would like to change.
3. Select Rename.
4. Type the new name and press Enter.