Open ticket and notify

The automation opens a ticket (optional) and notifies on a given event.

Supported Product

None

Parameters

Notification profile	Select a notification profile to send the notification. For more information, see Notifications.
Open ticket	Select the checkbox if you want to open a ticket when the automation is triggered.
ServiceNow category	Select the category for the ticket in ServiceNow.
ServiceNow urgency	Select the urgency for the ticket in ServiceNow.
ServiceNow impact	Select the impact for the ticket in ServiceNow.

Trigger

When the automation is called.

To view the example of this log, click Run.

Flow