Getting Started with the Infinity Portal

This video introduces you to the Infinity Portal:

00:00: This video will show you how to get started with the Infinity Portal. The Infinity Portal is a comprehensive management solution that provides administrators with a centralized console to manage Check Point Infinity Portal services. ladybugs and butterflies 00:15: To open the Infinity Portal, in a web browser go to portal.checkpoint.com. Then, enter the email address associated with the account. 00:24: Select a region. 00:27: Click "Next." The Infinity Portal verifies your identity by asking you for a password and two-factor authentication, or through Single Sign-On () with an external . 00:39: The Infinity Portal opens to the last page that you viewed. To navigate to a different service, click the menu button in the upper left. 00:47: You can use the Infinity Portal to manage services in all four Check Point pillars: Horizon for XDR, MDR, and event management, Quantum for network security, CloudGuard for Cloud Security, and Harmony for Endpoint Security. 01:02: Click the menu button again to close the Services menu. 01:06: Click the gear button to open the Global Settings. 01:09: Click "Account Settings". 01:12: In the Account Settings section, you can enter or edit account details, give Check Point Support access to the account, or delete the account. 01:20: In the Identity and Access section, you can configure SSO with a third-party Identity Provider, and set requirements for login frequency, session timeout, and IP address. 01:31: In the "Users" section you can create, edit, and delete profiles for Infinity Portal users. 01:37: In the "User Groups" section, you can create, edit, and delete groups of users. 01:43: The "Audits" section contains logs of user and machine activity. You can search and filter the logs. 01:49: In the Services and Contracts section, you can link your Infinity Portal account to a Check Point account and manage subscriptions to Check Point services for the Infinity Portal account. 02:01: You can create and manage API keys for each of the Infinity Portal services to automate your configuration and integrate with third-party applications. Each third-party application must receive its own API key. 02:14: The Manage Accounts section appears only for Infinity Portal accounts of type and Distributor. In this section, Check Point Partners and Distributors can manage Infinity Portal accounts for their customers. 02:28: In an Infinity Portal account of type MSSP or Distributor, you can open "Manage Accounts" or "Horizon Events" from the MSSP Distributor button in the top toolbar. 02:39: In the Event Forwarding section, you can export Infinity Portal data with the Syslog protocol. You can forward logs, events, and saved application data from your Check Point Infinity Portal account to a SIEM (Security Information and Event Management) provider. 02:55: Thank you.

Supported Browsers

The Infinity Portal supports these browsers:

  • Mozilla Firefox version 29 and higher.

  • Google Chrome version 33 and higher.

  • Apple Safari version 7.1 and higher.

  • Opera version 20 and higher.

  • Microsoft Edge version 79.0.309 and higher.

How to Create an Account

An Infinity Portal account is necessary for access and management of the different SaaS services (such as Harmony Mobile or Infinity MDR-MPR). By default, a user who creates an account in the Infinity Portal receives primary administrator permissions. Use the primary administrator account to create child accounts, manage identities, and give access and privileges (such as read-only) to child account users in the portal. If necessary, add secondary administrator accounts through the use of admin privileges, which is especially applicable for MSP/Distributors.

The Infinity Portal saves these credentials and uses them for services on the portal. For more information about user privileges, see User Roles.

To create a new account in the Infinity Portal:

  1. Go to the Infinity Portal.

  2. Enter your company's name, email address, phone number, and country.

    Note - The account name cannot include special characters (!@#$%^&*, or other special characters).

  3. Click Select Data Residency.

    The Available Region window opens and shows available services based on region. To see services available for a specific region, click a region's name. A green check mark next to the service name indicates an available service for that region.

    Best Practice - If you require a service that is not in your selected region, then Check Point recommends that you select a region with the necessary services. The migration of an account from region to region is not recommended.

  4. Select the account type (Customer is the default type). It is possible to change the account type after the account is created.

  5. Select these checkboxes:

  6. Follow the activation instructions in the email sent to your account.

    To go back to the sign-in page, click Back to sign in and sign in.

    Notes:

    • If you use SSO, it is not necessary to provide a password.

    • Use the contract to associate your account with the User Center. To add products to your User Center account, contact Check Point Account Services, see sk22584.

For more information about Infinity Portal account management, see Manage Accounts.

How to Log in to your Account

To log in to your account:

  1. Go to the Infinity Portal and enter your email address.

  2. Select the Region to use.

  3. Click Next.

To change your password:

  1. Click Forgot your Password?.

  2. Enter the account's email address and select Send Email.

    A new activation link is sent to your email address. Follow the instructions in the email to create a new password.

To go back to an expired session:

When your Infinity Portal work session ends, the expired session message shows.

To go back to your session, click Next and enter your password.

How to Delete your Account

Note - This is not the same as the deletion of an account in Manage Accounts. For more information, see Manage Accounts.

After you delete an account, you cannot restore it. The Infinity Portal uses unique account names. If you delete an account, a different user can use the same account name.

Important Prerequisites:

  • This account cannot be associated with a User Center account(s).

  • This account cannot have a child account.

  • To delete this account, you must be the Primary Administrator.

To delete your account:

  1. Go to > General.

  2. Below Delete Account select Delete this Account.

    The Delete Account window opens. Make sure to read the important information.

  3. In the text input field, enter the name of the account to delete.

  4. Click Delete Account.

When the deletion is complete, the login screen opens.

Using the Navigation Menu

This table explains the different menu items for the Infinity Portal.

Icon

Item

Description

Menu Button

Shows a list of available services for the Infinity Portal.

Current Account

For administrators with multiple company accounts, use the down arrow to select an account. If you have only one account, the drop-down menu does not show.

Help Button

  • Admin Guide - See online Administration Guide(s).

  • Contact Support - Use to create a service request.

  • Service Status - See the service(s) status and subscribe to the Check Point service Status to receive incident updates by email.

  • Incident Response - Issue an Under Attack notification to the Incident Response Team.

  • Note - For some services, use Contact an expert to send a message to an Infinity Portal expert.

Account Settings

Opens a menu of settings for the Infinity Portal.

MSSP Settings

Opens a menu of settings for an Infinity Portal account of type MSSP.

Notification Indicator

Shows the number of notification messages about new events in the Infinity Portal service. To see the messages, click the bell icon.

Settings and Signing Out

  • Profile Settings - Edit or update your current profile details and settings.

  • Sign Out - Sign out of the Infinity Portal.