Remote Help Permissions

Remote Help lets users access their Full Disk Encryption protected computers if they are locked out. The user calls the designated Endpoint Security administrator and does the Remote Help procedure.

There are two types of Full Disk Encryption Remote Help:

• One Time Login - One Time Login allows access as an assumed identity for one session, without resetting the password.

  If users lose their Smart Cards, they must use this option.

• Remote password change - This option is for users who use fixed passwords and forgot them.

For devices protected by Media Encryption & Port Protection policies, only remote password change is available.