macOS

Note:

This is supported only with the Endpoint Security Client version E87.50 and higher.

Without Agent Uninstall Password

  1. Log in to the Endpoint Management Server to which you want to connect your Endpoint Security clients.
  2. Go to Service Management and under Reconnect Tool, click For macOS.

    The system downloads the reconnect_tool_for_macOS.zip file.

  3. Unzip the file.

    The system unzips to the reconnect_tool_for_macOS folder that contains the EPReconnect tool.

  4. Connect to the command line and run:

    <path to the EPReconnect tool> ./EPReconnectTool.app/Contents/MacOS/EPReconnect --password <agent_uninstall_password> --make-tool -silent

    Note:

    The parameter -silent creates a tool that runs without user dialogs.

    The system recreates the reconnect_tool_for_macOS.zip file in a temporary directory.

  5. Distribute the zip file to endpoints.
  6. Unzip the file on the endpoint.

    The system unzips to the reconnect_tool_for_macOS folder that contains the EPReconnect tool.

  7. Using the Finder application, find and double-click EPReconnectTool.app.
    Note:

    • EPReconnectTool.app does not require authentication, this allows the macOS standard users to reconnect the endpoints to the Endpoint Management server.

    • Alternately, you can run the EPReconnectTool.app using either of the following options:

      • Command Line

      • MDM Script

With Agent Uninstall Password

To use the Reconnect tool using the uninstall password on the computer:

  1. Log in to the Endpoint Security Management Server to which you want to connect your Endpoint Security clients.
  2. Go to Service Management and under Reconnect Tool, click For macOS to download the reconnect_tool_for_macOS.zip file.
  3. Distribute the zip file to the endpoints.
  4. On the endpoint, unzip the file.

    The unzipped folder contains the EPReconnect tool.

  5. Using the Finder application, find and double-click EPReconnectTool.app.
    • Enter the client uninstall password and click OK.
  6. Alternatively, run the EPReconnectTool.app from the command line using the provided command.
    ./EPReconnectTool.app/Contents/MacOS/EPReconnectTool --enter-password
    • Enter the client uninstall password in the command line terminal and click Enter.

The Reconnect tool runs and reconnects endpoints to the new Endpoint Management Server.