User Interaction Dashboard

00:00: 00:05: This video explains the options available to administrators under 00:09: user interaction. 00:11: To view the user interaction log in to Infinity Portal and 00:15: access, the harmony email and collaboration Administration portal. 00:20: Click user interaction. A drop-down appears showing various options. 00:25: To view the user. Interaction dashboard, click dashboard, the dashboard provides, 00:29: an overview of the most common day-to-day tasks such as quarantine restore 00:33: requests and phishing emails, reported by end users. 00:37: By default the dashboard shows analytics for the last day to view 00:41: analytics for extended time periods, select a time frame from the top of 00:45: the dashboard. 00:46: If you have purchased incident response as a service add-on, you can click activate 00:50: incident response as a service and the dashboard will show the workings 00:54: of the incident response team. 00:57: The fishing reports, widget shows the number of phishing emails, reported by end 01:01: users along with their statuses 01:04: The quarantine restore requests widget shows the number of quarantine restore 01:08: requests received from the end users, 01:11: The top users, widget shows the list of top requesting or reporting users 01:15: in your organization. 01:17: The SLA Trend, widget shows the SLA trend line for the amount of time. 01:21: It took for the help desk to handle requests or reports on a daily basis. 01:26: The user Trend, widget shows the trend line of different requests or reports and 01:30: how they are handled. 01:32: To view quarantined emails and cleaned attachments, click restore requests. 01:36: This page displays all the end user requests to restore the quarantined and 01:40: cleaned emails. 01:42: The quarantined emails tab shows details of all the end user restore 01:46: requests for quarantined emails if Allowed by your policies. 01:50: The default view displays. All pending requests that haven't been addressed yet from the 01:54: state list. You can filter to view requests that are restored declined or see 01:58: all requests combined. 02:00: The clean detachments tab shows all emails with cleaned, attachments, also known 02:04: as the threat extraction. Here, you'll find a list of all pending requests for 02:08: original attachments. If end, users are allowed to request Restore for cleaned 02:12: emails. 02:15: To view all fishing reports submitted by the end users. 02:17: Click fishing reports. Note that reports will only appear here 02:21: if phishing emails are sent to a scoped mailbox or through the Office 365, 02:26: phishing reporting system. 02:29: If you want to customize your workflows and settings for fishing reports, click settings. 02:34: You can also configure notifications for phishing, simulation, emails 02:38: and sender addresses here. Once done click save. 02:43: To view all the quarantined items per protected. 02:45: Application click quarantine items 02:48: To view the quarantined items for a specific application, click here and 02:52: then select the application. 02:54: To restore an email, select the email and click restore. 02:58: To restore multiple emails at a time. 03:00: Select the emails and then click restore. 03:03: In the confirmation pop-up that appears click, okay. 03:07: To investigate an email, click the email subject line, the email profile 03:11: page appears and you can take necessary actions. 03:15: To change the quarantine settings. Click settings. 03:19: Make the required changes and click save. 03:22: To view emails with attachments where the links and Active Components were removed. 03:26: Click modified attachments. 03:30: To send the original email, click the more icon for the email from the last 03:34: column of the request table, select send original and then click 03:38: okay. 03:39: Smart Banners are contextual warnings applied to inbound emails to alert, 03:43: end users to view the available banners, click smart banners, From 03:47: the smart banners page, you can enable or disable specific banners 03:51: and settings for managing smart banners. 03:55: To customize smart, banners, click settings, 03:58: Select your preferred options for new smart banners and create exceptions for specific 04:02: domains and then click okay. 04:05: Thank you for watching the video.