Automatic Handling of Quarantined Restore Requests
Harmony Email & Collaboration allows you to automate the handling of quarantined restore requests, significantly reducing the administrator's workload.
Whenever a user requests to restore an email from quarantine, Harmony Email & Collaboration re-evaluates the email and provides a re-evaluated verdict (clean, phishing, or inconclusive).
Administrators can configure a workflow for each re-evaluated verdict and customize notifications for administrators and end users. To do that:
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Go to Security Settings > User Interaction > Quarantine.
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In the Reviewing Phishing Reports drop-down, select one of these options:
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Manual - The administrator manually reviews every report.
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Clean: Send for admin review
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Inconclusive: Send for admin review
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Phishing: Send for admin review
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Semi-automatic - Automated actions for some updated verdicts and manual review for others.
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Clean: Approve request. Restore the email
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Inconclusive: Send for admin review
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Phishing: Decline request. Email remains in quarantine
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Automatic - Automatic recommendation is performed.
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Clean: Approve request. Restore the email
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Inconclusive: Approve request. Restore the email
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Phishing: Decline request. Email remains in quarantine
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Expand the Workflows and notifications section and select the required workflows.
Re-evaluated Verdict
Available Workflows
Re-evaluated as: Clean -
Send for admin review
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Approve request. Restore the email
Re-evaluated as: Inconclusive -
Send for admin review
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Approve request. Restore the email
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Decline request. Email remains in quarantine
Re-evaluated as: Phishing -
Send for admin review
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Decline request. Email remains in quarantine
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Select whom to notify:
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Notify Admin - The administrator receives an email notification when the request is sent for their review.
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Notify User:
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When report is sent for review - The system sends a notification to the end user when it sends the request for review.
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When report is approved - The end user receives an email notification when the request is approved.
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When report is declined - The end user receives an email notification when the request is declined.
Note - The availability of these options depends on the workflow selected.
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To customize an email notification (subject and body), click
next to the specific notification, make the necessary changes, and then click Save.
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Click Save and Apply.
Re-evaluated Verdict of Quarantined Restore Requests- Administrator Experience
When Harmony Email & Collaboration receives an end user's restore request, it re-evaluates the email, shows the updated verdict under the Security Stack, and takes the configured action.