Automatic Handling of Quarantined Restore Requests

Harmony Email & Collaboration allows you to automate the handling of quarantined restore requests, significantly reducing the administrator's workload.

Whenever a user requests to restore an email from quarantine, Harmony Email & Collaboration re-evaluates the email and provides a re-evaluated verdict (clean, phishing, or inconclusive).

Administrators can configure a workflow for each re-evaluated verdict and customize notifications for administrators and end users. To do that:

  1. Go to Security Settings > User Interaction > Quarantine.

  2. In the Reviewing Phishing Reports drop-down, select one of these options:

    1. Manual - The administrator manually reviews every report.

      • Clean: Send for admin review

      • Inconclusive: Send for admin review

      • Phishing: Send for admin review

    2. Semi-automatic - Automated actions for some updated verdicts and manual review for others.

      • Clean: Approve request. Restore the email

      • Inconclusive: Send for admin review

      • Phishing: Decline request. Email remains in quarantine

    3. Automatic - Automatic recommendation is performed.

      • Clean: Approve request. Restore the email

      • Inconclusive: Approve request. Restore the email

      • Phishing: Decline request. Email remains in quarantine

  3. Expand the Workflows and notifications section and select the required workflows.

    Re-evaluated Verdict

    Available Workflows

    Re-evaluated as: Clean
    • Send for admin review

    • Approve request. Restore the email

    Re-evaluated as: Inconclusive
    • Send for admin review

    • Approve request. Restore the email

    • Decline request. Email remains in quarantine

    Re-evaluated as: Phishing
    • Send for admin review

    • Decline request. Email remains in quarantine

  4. Select whom to notify:

    • Notify Admin - The administrator receives an email notification when the request is sent for their review.

    • Notify User:

      • When report is sent for review - The system sends a notification to the end user when it sends the request for review.

      • When report is approved - The end user receives an email notification when the request is approved.

      • When report is declined - The end user receives an email notification when the request is declined.

      Note - The availability of these options depends on the workflow selected.

  5. To customize an email notification (subject and body), click next to the specific notification, make the necessary changes, and then click Save.

  6. Click Save and Apply.

Re-evaluated Verdict of Quarantined Restore Requests- Administrator Experience

When Harmony Email & Collaboration receives an end user's restore request, it re-evaluates the email, shows the updated verdict under the Security Stack, and takes the configured action.