Requesting a Restore from Quarantine - End-User Experience

Note - This procedure is applicable only when the email is sent to individual recipients or distribution lists. For the procedure to request to restore a quarantined email sent to groups, see Restore Requests for Emails Sent to Groups - End-User Experience.

Using the link in the email end-users can request to release the quarantined email or attachment if a false positive is suspected.

To request for restore from quarantine:

1. Click on the link in the email you received.

2. On the User Verification page that appears, do these:

   1. Enter your email address and click Submit.

      Harmony Email & Collaboration sends a verification code to your email address.

   2. Enter the verification code you received and click Submit.

      

      Note - Once authenticated, the user does not need to authenticate again in the same browser for the next 30 days.

3. Enter the reason for your request to release the email from quarantine and click Submit.

   

   You will receive a notification that the request is sent to the administrator.

   

4. If the request is approved by the administrator, the original message gets delivered to all the recipients of the restored email.