Restore Requests for Emails Sent to Groups - End-User Experience
This procedure is applicable when these conditions are met:
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Threat detection policy the email is matched on is in Prevent (Inline) protection mode.
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Email is sent to groups containing multiple users (not individual recipients or distribution lists).
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Email is quarantined or its attachments are cleaned.
End-user experience to request to restore a quarantined or cleaned email:
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Click on the link in the email notification you received for the quarantined or cleaned email.
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On the User Verification page that appears, do these:
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Enter your email address and click Submit.
Harmony Email & Collaboration sends a verification code to your email address.
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Enter the verification code you received and click Submit.
Note - Once authenticated, the user does not need to authenticate again in the same browser for the next 30 days.
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Enter the reason for your request to restore the original email and click Submit.
The system shows the request status and the email is delivered to the mailbox in a couple of minutes.
Note - The email received time is the restore time of the email, and not the original email sent time.