End-User Daily Quarantine Report (Digest)

Daily Quarantine Report (Digest) allows you to send a email report daily to end-users about quarantined and junk/spam emails. The end-users get detailed report that has information about the emails sent to them and quarantined in the last 24 hours.

Global and targeted attacks can generate multiple phishing emails per day, and each one results in a quarantine notification email from Harmony Email & Collaboration based on the policy defined by the administrator. When the administrator activates the Daily Quarantine Report (Digest), the user receives a single, aggregated email report per day for the quarantined emails.

The report includes:

• Quarantined emails - Emails quarantined by Check Point and Microsoft based on the policy workflows. Each quarantined email has an associated user action:

  • Request to release – Sends a notification to the admin to release the email. After the administrator approves, the email gets delivered to the inbox. For more details, see Managing Restore Requests.

  • Release – Delivers the email to the inbox immediately.

• Junk emails (Optional) - Emails that were identified as junk/spam by the Anti-Phishing engine, Office 365 (Spam Confidence Level (SCL) >= 5) or Google. By default, these emails are sent to the Junk folder. Users can find any misclassified emails and move them to their inboxes, if required.

• Link to generate quarantine report on demand (Optional) - Adds a link at the bottom of the Daily Quarantine Report (Digest) email. The end users can click this link to generate a new quarantine report for the last 24 hours.

Notes: The report does not include quarantined emails that do not allow user action. If there are no events that happened in the last 24 hours, the user will not receive the Daily Quarantine Report (Digest) email.

Configuring Daily Quarantine Report (Digest)

00:00: Harmony Email and Collaboration allows administrators to configure the Daily Quarantine Report, which sends an aggregated email report for the quarantined, junk, and spam emails in the last 24 hours. This video shows how to configure a daily quarantine report and allow end-users to generate a report on demand. 00:20: Log in to the Infinity Portal and access the Harmony Email and Collaboration Administrator Portal 00:27: From the left navigation pane, click Security Settings User Interaction and then Restore Requests. 00:34: Turn on the End User Quarantine Report toggle button. 00:38: Select the Include spam emails that are sent to the Junk folder checkbox. 00:42: Select the Allow end users to generate a quarantine report on demand checkbox. 00:47: To stop sending quarantine notification emails immediately after the emails are quarantined and send only this report, select the Stop sending immediate quarantine notification emails checkbox. 01:00: Select the time to send the report. 01:03: Select the recipients for the report. 01:06: Customize the sender details. 01:09: Customize the email subject and body. 01:12: To include Microsoft quarantined emails in the report, select the Daily quarantine report should include emails quarantined by Microsoft checkbox and then select actions the users can perform for different categories of emails. 01:26: Click Save and Apply. Now that the report is configured, the end users receive the quarantine report daily only when security events happened in the last 24 hours. 01:37: Here is a sample of the daily quarantine report. 01:40: To generate a new quarantine report of the last 24 hours, the end-user must scroll down to the end of the report and click the link. 01:48: Enter the end user email address and click Submit. 01:51: The system sends an email with a verification code. 01:55: Enter the verification code from the email and click Submit. 01:59: After successful verification, the end user receives a new report for the last 24 hours. 02:05: Thank you for watching the video.

1. Click Security Settings > User Interaction > Quarantine.

2. In the End User Quarantine Report section, select the End User Quarantine Report toggle button.

   

3. To include spam emails sent to the Junk folder in the report, select the Include spam emails that are sent to the Junk folder checkbox.

4. To allow end users to generate a new quarantine report for the last 24 hours, select the Allow end users to generate a quarantine report on demand checkbox.

   This option adds a link at the bottom of the Daily Quarantine Report (Digest) email. The end users can click this link to generate a new quarantine report for the last 24 hours.

5. If some of the selected recipients have a Threat Detection policy configured to alert on every detected phishing email, you can disable those alerts by selecting Stop sending immediate quarantine notification emails checkbox.

6. Under Scheduling, select the time and time zone to send the report.

   • Under Daily at, select a specific hour of the day to send the report.

     • To send the report multiple times in a day, click + Add More and select the required time.

       You can select to send the report every hour (up to 24 times) of the day.

   • Select the required Time zone.

7. Under Recipients, select the users to send the quarantine report.

   • To send the report to all users, select All Users.

   • To send the report to specific users, select Select Users or Groups and do these steps.

     1. In the Specific Users and Groups list, select the users or groups.

     2. Click Add to Selected.

        The selected users and groups are displayed in the Selected list.

   Note - For Gmail users, selecting specific users and groups is not supported.

8. Under Sender, customize the sender details for the daily quarantine digest.

   • Under Friendly-from name, customize the display name next to the email address from which the report must be sent.

     • By default, None is selected and the report is sent with no Friendly-from name.

       Note - Some email clients duplicate the sending address to the Friendly-from name.

     • To send the report from a different name, select Custom and enter the required name.

   • Under From Address, select the email address from which the report must be sent.

     • To send the report from no-reply@[recipient domain], select Default.

       For example, user@company.com receives the quarantine report from no-reply@company.com.

     • To send the report from a different email address, select Custom and enter the required email address.

       Note - If you use the default sender or any email address under your domain, to prevent SPF and DMARC fail, you must add include:spfa.cpmails.com to your SPF record.

   • Under Reply-to address, select the email address to which email replies to the report will be sent.

     • To reply to the same email address from which the report was sent, select Same as From address.

     • To reply to a different email address, select Custom and enter the required email address.

     Note - If you use the default sender or any email address under your domain, to prevent SPF and DMARC fail, you must add include:spfa.cpmails.com to your SPF record.

9. Under Email subject and body, customize the subject and the body of the daily quarantine report email.

   • Under Subject, you can customize the subject of the daily quarantine report email.

   • Under Body, you can customize the body (text, tables titles, and columns titles) of the daily quarantine report email.

     To add links to the email footer:

     1. Place the cursor where you want to add the link.

     2. Click the icon.

        or

        Right-click and select Link.

     3. In the URL field, enter the URL.

        

     4. In the Text to display field, enter the text that should appear for the link.

     5. If required, enter a Title for the link.

     6. In the Open link in list, select Current window or New window.

     7. Click Save.

10. To select the actions the user can perform for the Microsoft quarantined items in the daily quarantine report:

    1. Go to Emails quarantined by Microsoft section.

    2. In the End User Quarantine Report section, select the Include emails quarantined by microsoft checkbox.

       You can select actions for malware, high confidence phishing, phishing, spam, high confidence spam, and bulk categories of emails.

    Supported actions:

    • Can restore on their own

    • Cannot restore

    • Can request a restore (admin needs to approve)

11. Click Save and Apply.