User Interaction Dashboard Widgets

Phishing Reports

Shows the number of phishing emails reported by end users and the automation level indicator.

• Open Reports - Shows the number of open reports that are not yet handled by help desk.

• Processed Reports - Shows the number of reports that are handled by help desk.

  • Approved - Shows the number of emails approved by help desk from the user reported phishing emails.

  • Declined - Shows the number of emails declined by help desk from the user reported phishing emails.

• Automation level Indicator - Shows the level of automation in phishing reports.

  • - All selected phishing report workflows are configured for automated processing, and no workflows are configured to Send for admin review.

  • - At least one selected phishing report workflow is configured to Send for admin review.

  • - All selected phishing report workflows are configured to Send for admin review.

    For more information, see Automatic Ingestion of End User Reports.

Quarantine Restore Requests

Shows the number of quarantined restore requests received from the end users and the automation level indicator.

• Open Requests - Shows the number of open requests that are not yet handled by help desk.

• Processed Requests - Shows the number of restore requests that are handled by help desk.

  • Approved - Shows the number of requested emails that are released from quarantine, either by help desk or by an end user.

  • Declined - Shows the number of requests that are rejected by help desk.

• Automation level Indicator - Shows the level of automation in quarantined restore requests.

  • - All selected quarantined restore requests workflows are configured for automated processing, and no workflows are configured to Send for admin review.

  • - At least one selected quarantined restore requests workflow is configured to Send for admin review.

  • - All selected quarantined restore requests workflows are configured to Send for admin review.

    For more information, see Automatic Handling of Quarantined Restore Requests.

SLA Trend

Shows the SLA trend line for the amount of time it took for the help desk to handle requests/reports on a daily basis.

• The chart includes a SLA line, meant to mark the required SLA in your organization, so that you can easily see if you meet your SLA or not.

• The default value for the SLA is 30 minutes. To configure it, click the settings icon at the top of the dashboard window.

  

User Trend

Shows the trend line of different requests/reports and how they are handled.

User Events

Shows the list of recent requests reported by the end users.

Top Users

Shows the list of top requesting/reporting users in your organization.