Media Encryption & Port Protection Remote Help Workflow

Media Encryption & Port Protection lets administrators recover removable media passwords remotely using a challenge/response procedure. Always make sure that the person requesting Remote Help is an authorized user of the storage device before you give assistance.

To recover a Media Encryption & Port Protection password with Remote Help assistance from the SmartEndpoint:

1. Select Tools > Remote Help > Media Encryption Remote Help.

   The Media Encryption & Port Protection Remote Help window opens.

2. In the User Logon Name field, select the user.

3. In the Challenge field, enter the challenge code that the user gives you. Users get the Challenge from the Endpoint Security client.

4. Click Generate Response.

   Media Encryption & Port Protection authenticates the challenge code and generates a response code.

5. Give the response code to the user.

6. Make sure that the user can access the storage device successfully.

To recover a Media Encryption & Port Protection password with Remote Help assistance from the web portal:

1. Go to https://<IP Address of Endpoint Security Management Server>/webrh.

2. Enter your User Name and Password to log in to the portal. Administrators must have permission to give Remote Help.

3. Select ME.

4. In the User Name field, enter the name of the user.

5. In the Challenge field, enter the challenge code that the user gives you. Users get the Challenge from the Endpoint Security client.

6. Click Generate Response.

   Media Encryption & Port Protection authenticates the challenge code and generates a response code.

7. Give the response code to the user.

8. Make sure that the user can access the storage device successfully.